![]() ![]() Thank you for posting those two solutions. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Let me know how it goes and you have a good day ahead. If the issue persists, I recommend you update the bios the from the below link and test. Restart the computer and the issue should be fixed. Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver. Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.” Step 2: Click “Manage,” then “Device Manager.” Step 1: Click the Windows “Start” button and right-click “Computer.” Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager. I reviewed your post and I understand that the battery is not getting charged and you are getting plugged in not charging message.įollow the below steps to fix this issue. It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. Thanks in advance and all the best to anyone who took the time to read this. ![]() I make sure to not "overcharge" (whether it's a myth or not) my laptop battery and I only plug it in for as long as its needed to reach 100% and no more.ĭoes anyone have any ideas, solutions, tips or tricks as to how I might solve this issue? I have found a page on this forum which involves running diagnostics, re-installing a driver, and removing the laptop battery before restarting, but since my laptop is very thin and they made it difficult to remove the battery (for me, a lad with zero experience in fixing issues but much expereince in creating them), I decided to consult this forum first before potentitally destroying my device. Also, I had my battery replaced by a reputable source (my previous one died and my laptop would not run unless plugged in) and for a few months now, its been running perfectly. Charge is storing unusually slow, and as I am currently in final examinations at university, cannot run the risk of waiting to see what happens.Īfter plugging in, my charger is warm, which means that it is functioning (I'm not an electrical engineer, so please do not take my word for it). Currently, my laptop is plugged in but is not charging normally. Now that I am experiencing the same issues in my school library, I can confirm that the outlet itself (the power source) is not the issue here. Naturally, after confirming every plug was completely inserted into where it was needed, I switched outlet ports and then, eventaully, different rooms. I checked the battery status in the bottom-right corner of the screen and saw that it read something along the lines of " plugged in, but not charging," which is a message that I have not seen before. ![]() I noticed this first when charging in my apartment when I received a standard low battery message while my laptop was plugged in. I am currently experiencing issues charging my HP Spectre x360 Convertible 13. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]() We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. Here is how you can get in touch with phone support.ġ)Click on this link - 2)Select the product type.ģ)Enter the serial number of your device or select let HP detect your product option.ĥ)You should see the HP phone support number or Chat option listed. Or you can contact local stores to purchase the parts. I would suggest you contact our phone support and check for the support option. I understand that you are looking for a charger adapter and a pen.Īs you have stated that you have already contacted HP stores regarding this. ![]()
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